Return & Exchange

We take pride in our quality checking centers as Our IndianEthnic Inc. Quality checking centers are thoroughly monitored by CCTV cameras while processing and packaging the orders for the satisfaction of our customers and to provide you with quality products.
We work with best artisans of India and payment to them is done as soon as the shipments are dispatched.

In case a product ordered is damaged, or has a manufacturing defect or a wrong product has been delivered, we would request you to please take a photograph of the damaged product and contact our customer care service team at support@indianethnic.com within 48 hrs of receipt of the order. Please mention the reason of return while contacting the customer care. Please keep all packaging material and original invoice intact.
You can create a Return in three simple steps> Tap on MyOrders> Choose the item to be returned > Enter the details requested and create a return request.

Refund is processed once the product is delivered back to the vendors and customer has shared the details required for refund. All Refunds are processed in 7-8 working days.

For cancellation before shipping, refunds are processed immediately
If the order has been shipped, refund will be processed as soon as the order has been returned and received at our vendor location.

We offer refund methods as per your payment mode.
Back to source - In this case, the amount will be refunded to the payment mode that was originally used to pay for the order.
Store Credit - In this case, the amount will be refunded in the form of store credit which can be availed in the next purchase with 5% free credit on the amount of store credit as a loyalty to our valued customer.

Please be advised that your shipping address cannot be revised after the order has been placed and the acknowledgement has been sent.

You may return only items purchased from IndianEthnic Inc. that have a manufacturing defect or if a wrong product has been delivered.
Made-to-order products, Customized styles, kids' wear, jutties, blouses & accessories are non-returnable.

If we end up making an error in spite of best efforts, the extra shipping cost incurred during the return of the product will be refunded. In any other case, the Shipping Charges and other expenses would be borne by you.

All of IndianEthnic Inc. orders are shipped from our warehouse either in North America or India to your provided shipping address via DHL/Fedex.
Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country.
The large majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied.
In the case where additional customs charges are assessed, you will be responsible for paying these additional fees.
To make your shopping experience as seamless as possible, we have arranged with DHL/FEDEX to custom clear your goods for you and deliver them to your doorstep.
If you are presented with an invoice from DHL/FEDEX for import duties and taxes, you will have to pay DHL/FEDEX directly at the time of delivery.

All credits will be issued only to the credit/debit card used for making the original purchase. Once we receive your returned item(s) we will issue your credit and send you an email confirmation.
Please allow one billing cycle for the credit to appear on your credit/debit card statement. Click here to know more on Refunds.

Incorrect or out-dated delivery address is provided.
After a number of failed delivery attempts by the courier. Terms and conditions of the delivery attempts to be decided by the courier company.
Package refused by recipient.

Yes, we deliver all over North America and Shipping is free for orders above $400.
For orders below $400, you will be able to see shipping charges at the final checkout page for the items you have selected. You can place the order directly on the website.